Product Disclaimer

Strong Hands, Soft Heart LLC ("we," "our," or "us") creates handcrafted artisanal skincare products, including soaps, balms, and related natural goods. By purchasing, using, or gifting any of our products, you agree to the terms outlined below.

1. No Medical Claims

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any descriptions of ingredients, herbal traditions, or benefits are for educational and informational purposes only, based on historical or traditional usage.

Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA).

If you have a medical condition or concern, consult a licensed healthcare professional before use.

2. For External Use Only

Unless explicitly labeled otherwise, all products are intended for topical use only. Do not ingest. Avoid contact with eyes, mucous membranes, or broken skin.

In the event of accidental ingestion or adverse reaction, discontinue use immediately and seek medical help.

3. Allergies and Skin Sensitivities

All ingredients are clearly listed on product labels and/or the website. Our products may contain natural substances such as:

• Essential oils
• Botanicals and herbs
• Nut-derived oils (e.g., coconut, almond)
• Clays and mineral powders

If you have allergies, sensitivities, or are pregnant/nursing, consult your physician or midwife before use. We recommend conducting a patch test 24 hours prior to full use.

You are solely responsible for reading and understanding all product information before applying to your skin or body.

4. Natural Variation

Each item is handcrafted in small batches using natural ingredients. As such, color, scent, shape, and texture may vary slightly from one batch to another. This does not affect product integrity or performance.

Minor imperfections are a reflection of artisanal quality, not factory-grade uniformity.

5. Storage & Shelf Life

To ensure optimal quality and performance, please:

• Store products in a cool, dry place away from direct sunlight and humidity
• Use clean hands or utensils when handling
• Follow any use-by or batch codes if printed

Shelf life varies by product but is generally 6 to 12 months from the date of purchase.

6. No Guarantees of Results

Natural products affect each body differently. While we take pride in formulation, we do not guarantee specific outcomes from use (e.g., clearer skin, reduced dryness, etc.).

Individual experiences may vary.

7. Limitation of Liability

By using our products, you agree to indemnify and hold harmless Strong Hands, Soft Heart LLC, its owner(s), and any collaborators from any and all liability, loss, or damage (including but not limited to allergic reactions, skin irritation, or product misuse).

Use of our products is voluntary and at your own risk.

8. Returns & Refunds

Due to the personal nature of skincare, we cannot accept returns on opened or used items. If your item arrived damaged or defective, please contact us at hello@stronghandssoftheart.com within 7 days of delivery. We may offer a replacement or refund at our discretion.

9. Legal Age of Purchase

You must be 18 years or older to purchase from our store, or have the supervision and permission of a legal guardian.

10. Contact

For questions about ingredients, safety, or use, email us:
📩 hello@stronghandssoftheart.com